AVID Ratings Team celebrates Customer Service Week Madison, WI- Released October 9th, 2007
This past week’s celebration was about our customers and during the week of October 1-5, we did
just that. Our entire organization works for the success of our customers and especially this week,
we thank each and every one of them for their business.
The International Customer Service Association began Customer Service Week in 1988. In 1992 the U.S. Congress proclaimed CS Week a nationally
recognized event, celebrated annually during the first full week in October.
The AVID Ratings Team celebrated this past week through a variety of internal activities. Acknowledging
how each individual is a critical piece of the larger puzzle in making any organization successful,
team members posted messages from a cutout puzzle piece on each other’s cube walls. A jigsaw puzzle
was spread out on the break room table to be worked on by the entire company; pretzel treats (representing
flexibility in the workplace) was another day’s treats.
A recent article by Paul
Cardis, “Lessons for Homebuilding Executives: Have Fun,” shares how executives are realizing
the benefits of a fun and happy workplace. According to researchers, people who have fun on the job
are more creative, more productive and more loyal. They are better decision-makers, and they get along
better with co-workers. In addition, they are less likely to be absent, tardy or sick.
About AVID Ratings
Founded in 1993, AVID Ratings is a full-service customer loyalty management firm, providing customer
loyalty research, organizational strategies, employee training, and proprietary solutions to the home
building industry. Serving over 400 companies throughout the United States and Canada, AVID Ratings
maintains the largest homebuyer survey database in the home building industry. AVID Ratings assesses
homebuyers’ experiences and then provides focused business solutions and training to improve referrals,
margins, and long-term customer loyalty.
