Davies Smith Developments and AVID Ratings Contract for Customer Loyalty Services Madison, WI- Released March 11th, 2008
Customer loyalty management firm AVID Ratings has been awarded an agreement for services from Davies
Smith Developments of Toronto, Ontario.
Concentrating its energies in achieving complete customer delight, Davies Smith Developments is a company
that seeks to combine passion for excellence with cutting edge technologies to deliver unique condominium
living within the Greater Toronto Area. By partnering with AVID Ratings and their customer loyalty research
services, Davies Smith Developments can use house-specific data to analyze the customer experience at
extremely specific levels. AVID Ratings and its on-demand reporting system will provide Davies Smith
with live, secure data, and insight into increasing customer referrals, the lifeblood of any homebuilder.
Davies Smith Developments was founded in the mid nineties when Ian Smith of Construction Consultancy
Services and Walter Davies of Davies Associates, came together to form the partnership that exists today.
Now years later they have built some of the finest homes throughout the Greater Toronto Area. They have
accomplished this by developing attractively priced units, ensuring timely delivery, superior workmanship,
and efficient customer service support.
About AVID Ratings
Founded in 1993, AVID Ratings is a full-service customer loyalty management firm, providing customer
loyalty research, organizational strategies, employee training, and proprietary solutions to the home
building industry. Serving over 400 companies throughout the United States and Canada, AVID Ratings
maintains the largest homebuyer survey database in the home building industry. AVID Ratings assesses
homebuyers’ experiences and then provides focused business solutions and training to improve referrals,
margins, and long-term customer loyalty.
