Losani Homes Selects AVID Ratings for Customer Research Services
Madison, WI – October 12, 2009 – Losani Homes of Stoney Creek, ON selects AVID Ratings
for research services.
Losani Homes contracts with AVID Ratings for customer loyalty surveys consisting of several studies
being conducted at certain points of the home buying process: during the construction phase, 30 days
after occupancy, and after residing in the home for one year. The research encompasses the many processes
for a new homeowner, ranging from sales to correction of walk-through items, as well as the personnel
involved, the quality of service, the materials used, the quality of workmanship, and even the referral
potential of each homebuyer. With this data, AVID will provide extensive guidance to Losani’s management
team based on the data collected from each evaluation. All of the survey responses are tabulated and
available online through AVID’s detailed reporting tool, AVID Reports, which will allow Losani to track
their responses and set specific management reports.
About Losani Homes
Founded in 1976 by President John Losani and his son, Lino, Losani Homes has maintained a tradition
of honesty and excellence while being recognized for their award-winning designs, quality workmanship,
and exceptional customer service. Losani Homes is proud of its 3rd nomination for the prestigious Tarion
Earnest Assalley Award for the best after-service care and new home quality in Ontario, an honor awarded
to only five builders a year. The Losani family wants homebuyers to realize that in addition to choosing
a home, they are choosing a lifestyle because Losani builds on the best locations, provides full service
amenities with natural surroundings, and offers a home that is safer, energy efficient, and environmentally
friendly. The Ontario homebuilder takes pride in their range of offerings, including single, detached,
semis, townhouses, and condominiums. Losani was also named among the 2007 Canada’s 50 Best Managed Companies,
an honor bestowed to companies that are excelling despite market conditions.
About AVID Ratings
Founded in 1993, AVID Ratings is a full-service customer loyalty management firm, providing customer
loyalty research, organizational strategies, employee training, and proprietary solutions to the home
building industry. Serving over 220 companies throughout the United States and Canada, AVID maintains
the largest homebuyer survey database in the home building industry. AVID assesses homebuyers’ experiences
and then provides focused business solutions and training to improve referrals, margins, and long-term
customer loyalty.
For more information please contact Tim Bailey, General Manager, AVID Canada, 416-619-4493 or email
tim.bailey@avidglobal.ca.
